|Flickr Image courtesy of Scurzuzu|
Why do some people feel it’s OK to behave this way in an upscale store? Is it a socio-economic thing? Are people in some way mad at the store (yes, this happens)? Do people just not care and think someone else will pick up their goo? Do you think they do this in their own home? While I’ve never been able to definitively answer these questions, these occurrences are always fodder for conversation among the associates in the store, and although we would never speak about this openly, you better believe we are talking about behind closed doors. When you deal with the public, you are always analyzing people's behavior to get a better understanding of what drives them to do the things they do.
Here’s something else I know. I was told (more than once) by one of my superiors that people who work in retail are only one step up from the fast food industry. Apparently people start at McDonalds and go directly to Neiman’s. She didn’t pull this statement out of her hat but rather was given this information by industry analysts who follow employment trends. However, I don’t really agree with this. Over the years, I’ve worked with all types of people. Some with advanced degrees, some without any degree at all, and I’ve come to believe that people who have the kind of skill required to work with all types of people, from kind to difficult, possess the type of education you don’t find in school. You are born with it.
TAGS: jewelry, women, customer service, education, humor